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Apple Offering Work-From-Home Support Roles to Retail Employees [Updated]

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Apple has recently contacted some of its retail employees in the U.S. with an opportunity to work from home as a support advisor on a temporary basis due to the ongoing pandemic, according to sources familiar with the matter.

apple at home advisor
Retail employees who accept this offer will receive the necessary equipment from Apple to offer support to customers by phone or online chat, as well as a small cash incentive, one source noted. It is unclear how long this at-home role will last, how many employees have been offered this opportunity, or if it is being offered in any other countries.

Jon Prosser of the YouTube channel Front Page Tech has also relayed this news today, noting that participating employees each receive an iMac.


With thousands of Apple retail employees that are already well experienced with sales and support currently sitting at home, this move makes sense, and will help alleviate the workload of Apple's existing at-home advisors.

Update: Bloomberg's Mark Gurman has confirmed this news, noting that employees in the program are not being asked to work beyond their regular hours.

Update 2: MacRumors has learned that the at-home work program appears to be available to all Apple retail employees, not just Geniuses and Technical Specialists. Participating employees must be able to accept delivery of a 27-inch iMac delivered by courier and are required to participate in virtual training.

Tag: Apple Store

Top Rated Comments

macfacts Avatar
macfacts
78 months ago

I think a face-to-face work environment is usually better most of the time, but after we prevail over COVID-19, I think there are a lot of people who will say to their employers, why can't I work from home, it worked before.
Once that employee asks that, the boss is going to say why can't I hire someone across the globe to work remotely cheaper.
Score: 7 Votes (Like | Disagree)
calzon65 Avatar
calzon65
78 months ago
I think a face-to-face work environment is usually better most of the time, but after we prevail over COVID-19, I think there are a lot of people who will say to their employers, why can't I work from home, it worked before.
Score: 4 Votes (Like | Disagree)
J InTech82 Avatar
J InTech82
78 months ago

Thanks for the photo. I now know what it looks like to be work from home as an Apple support specialist. Looks like I'm going to need a headset, an iMac, a desk, and pen and paper.

Don't forget the desk plant. Very important /s
Score: 3 Votes (Like | Disagree)
randolorian Avatar
randolorian
78 months ago
Thanks for the photo. I now know what it looks like to be work from home as an Apple support specialist. Looks like I'm going to need a headset, an iMac, a desk, and pen and paper.
Score: 3 Votes (Like | Disagree)
sideshowuniqueuser Avatar
sideshowuniqueuser
78 months ago

Once that employee asks that, the boss is going to say why can't I hire someone across the globe to work remotely cheaper.
Many employers already tried that, and in many cases realised the results were terrible because of the cultural difference, and went back to hiring locals. So locals working at home is vastly different to cheap foreigners working at home.
Score: 2 Votes (Like | Disagree)
CarlJ Avatar
CarlJ
78 months ago

are they hiring?
One, this helps put a bunch of their sidelined retail staff to effective use, and, two, how would they train you, entirely remotely - you may know technology and even Apple products, but likely not how they want all sorts of particular questions answered. This whole thing has caught everyone off-guard. Their retail staff is already somewhat trained/vetted.
Score: 2 Votes (Like | Disagree)
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