Anker recently announced that it is voluntarily recalling its 535 Power Bank (PowerCore 20K), as it can pose a fire and safety risk due to an overheating issue.
The 535 Power Bank retailed for $110, and it provided a 19,200mAh capacity with charging up to 60W. Anker advertised it for laptop devices. Model A1366 is the device that's being recalled, with the model number listed on the bottom of the battery.
Anker is working with local government agencies to ensure a safe recall process, and it is asking all customers who own the Anker 535 Power Bank to stop using the device and dispose of it at a facility that accepts lithium batteries.
According to Anker, a small number of devices are affected. One of the 535 Power Banks was cited as the "most probable cause" of a house fire in Maryland last week. The fire began in a suitcase that contained the Power Bank, which had been used the previous week. There were no other electrical devices in the suitcase that would have started a fire.
After disposal, customers who purchased one of the power banks can initiate a refund through the Anker website. An order number will be required, as will proof of purchase.
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Can someone explain to me what happened with Anker and why the consensus has become negative these days?
I used to buy Anker cables but I just stick to OEM Apple or Belkin these days anyway. I bought a battery bank from Mophie instead recently too.
I’m just surprised because a few months ago everybody was positive about Anker?
They’ve been getting some bad press. People are quick to change their minds about something but I don’t see any change in the quality of their charging products. I don’t know about all the other things they make.
Most of the bad press I’ve seen is from their camera brand, Eufy. I think that’s where some of the Chinese spy comments are coming from. They’ve have some significant privacy issues with how they’re handling customer data. I would not recommend their cameras until something big changes and they get their stuff together.
People are jumping on this recall, but every company has recalls. What’s important is they’ve taking this seriously and are doing the recall.
One of the 535 Power Banks was cited as the "most probable cause" of a house fire ('https://www.heraldmailmedia.com/story/news/local/2023/02/10/recalled-anker-power-bank-likely-cause-of-maryland-house-fire/69891765007/') in Maryland last week. The fire began in a suitcase that contained the Power Bank, which had been used the previous week. There were no other electrical devices in the suitcase that would have started a fire.
Yikes.. as if they don't have enough bad PR already.
Can’t believe that people not long ago used to strongly recommend this brand everywhere I looked, now almost everyone is saying to stay away from them. I don’t know what happened. 🙁
Once reviews come out, some companies start cutting corners and try to rely on the initial glowing reviews. SSD manufacturers are also notorious for doing this.
I have mixed feelings about Anker. Their products have always been great for me and their customer service went above and beyond and even sent me free stuff to compensate for my trouble.
That being said I got their AnkerMake 3D Printer (ordered through Kickstarter in like March of last year before these recent troubles) and while it’s been great for me I’ve been reading about a lot of people having problems with it. “Ok, should be not a big deal it’s a brand new device category from them,” I thought. What worries me is how many people are complaining about how terrible their customer service has been. Lots of people are being ignored, can’t even get a response, or it takes weeks to get any parts shipped. They also have no replacement parts available for sale, and these things have been in consumer hands since late October/early November.
Wait, I’m confused here. Their customer service went above and beyond for you and their products have always been great to include the printer that you said you read about people having problems but never had problems yourself.
So all of your experiences have been positive, but since you’ve read other people say they had bad experiences that causes you to have negative feelings.
It just seems like everyone is jumping on the I dislike Anker bandwagon because someone else said to do it. They like the products but everyone saying it’s bad so so it must be bad. i’ve heard of social pressure when it comes to iPhone versus android but I’ve never heard of social pressure about charging product brands. This is a very interesting topic to me.
Was going to say ... lol. Anker is a pretty respected brand name. It's been around for awhile. Their products are pretty good. (And I didn't get paid or get paid to say this). I also frequent these forums and haven't seen it here, so not sure where "almost everyone" is coming from. lol.
